info@brontemovers.ca
Customer Rights and Responsibilities
This is a copy of our customer responsibilities information sheet for long distance moving customers so there are no surprises and everyone knows what to expect.
Please review and check off the following list of your rights and responsibilities:
Origin Responsibilities
- Tractor Trailer units are in the range of 70 feet long and require ample space to maneuver. It is your responsibility to advise Bronte Movers of any access issues such as parking restrictions, construction, inaccessible driveways and any other circumstances that would prevent the tractor trailer from getting within 100 feet of your residence. Sidewalks and driveways must be free of debris and snow. Please be advised that if the tractor trailer does not have adequate access, a smaller unit may be required to shuttle your goods, at an additional charge to you.
- It is the customers responsibility to ensure that you or your representative is available at your residence throughout the packing and loading process to authorize the move, and sign all relocation documents such as the Bill of Lading and Inventory Forms.
- It is the customers responsibility to ensure items such as freezers and electronics have been serviced (disconnected, defrosted, cords wrapped) and are ready to ship on moving day.
- Any items that you pack are not covered for damage under your transit protection unless negligence occurs on our part.
- It is your right to review the Inventory Forms and approve the list of items shipped and the conditions of the items at the time of pick up.
- You will be required to complete an inspection of your home once we have completed loading to ensure we have packed and removed all items.
Destination Responsibilities
- Please ensure Bronte Movers has contact phone numbers for you at destination. This is the only way we can reach you, so please advise us of all phone numbers.
- Final payments are put through by the office, either that day or the next morning.
- There only needs to be one person at the drop off end to direct where the movers are to place the furniture and boxes. For local moves there is no inventory check list this is just long distance or of we are bring the items into our storage.
- Any damages need to be brought up to the driver attention before we leave at the end of the day.
- It is up to the driver to ensure the customer has signed the bill of landing, and again there are no inventory forms unless they are coming into our storage. Then the driver would make the customer sign those as well.
